How do I book a wash? Book online at goobii.ae. Pick your wash, your car, where it is parked and a time, then pay. It takes about a minute. You can also book in the Goobii app, or message Jamal on WhatsApp if you would rather ask a question first.
What is the difference between Aura and Glow? Aura is our everyday exterior wash. Glow is the premium one, and the difference is in the products and the depth, not just the panels. Glow uses ceramic infused tire dressing that holds its finish longer than matte, treats every window and the windshield with ceramic glass cleaner, cleans the wheel bays rather than just the wheel faces, and works every edge, corner and door shut by hand. It uses about a third more product than an Aura and it takes longer.
What does Absolute mean? Absolute means the inside is included. Aura Absolute adds a full interior clean to the Aura wash: all garbage out, vacuumed throughout, the boot cleared and vacuumed, and every surface you touch daily disinfected. Glow Absolute is the most complete wash we do, and it adds carpets out, the door frames, cup holders, vents, seatbelts, under the seats and a detailed boot on top of the Glow exterior. About nine in ten of our customers choose an Absolute.
How long does a wash take? It depends on the wash and on the car. An exterior wash is the quickest and an Absolute takes longest, because a full interior is a lot more work than it looks. Larger vehicles take longer than sedans. Your Liink will confirm on arrival.
How much does it cost? Every wash and every plan shows a price for a sedan and a price for an SUV, on the services page and again before you pay. There is nothing to work out and nothing added at the end.
Why is the SUV price higher? A larger vehicle takes more time and more product. The price is set by the size of the car, not chosen at checkout, so the figure you see is the figure you pay.
How do subscriptions work? A plan is a set number of washes each month for one price, and it is better value than booking one at a time. Spark is four washes a month, Flow is eight, and Orbit is twelve across up to two cars. Pulse is four washes with the inside done every single time. You can see the full lineup, and what each one includes, on the subscriptions page.
Can I use one plan for two cars? Orbit covers up to two cars. The other plans cover one. On a two car plan the price follows the larger of the two vehicles.
What payment methods do you accept? We accept card, Apple Pay and Google Pay.
Do I need to be there? Usually not. Leave the access details when you book and we will come to the car where it is parked. If your wash includes the inside, the car does need to be unlocked or the keys made available. This is the part most people like about a plan: the car simply gets washed.
Can I track my Liink? Yes. In the Goobii app, tap Track my wash to see your Liink's live position on the map while they are on the way, so you know exactly when they will reach your car. Your Liink also messages you when they set off.
Can Goobii wash my car in a basement or covered parking? Yes. Goobii is a registered service provider with several facility and community management companies in Dubai, and Sooftwash uses less than 3 liters of water with no runoff, so your bay stays dry. Your Liink arrives on an electric bike, so no visitor parking is needed. If your building checks visitors, share your Wash Pass from the Goobii app once your Liink is assigned, or your Liink sends it for you. It shows security your Liink's name, photo, arrival time and bike plate, and it expires after the wash.
How much water do you use? Less than 3 liters per wash, against 100 liters or more for a typical hose wash, which is about 97% less. That is what our Sooftwash process is for. It is also why we can work in covered parking where a hose would never be allowed.
Are your products safe for my paint? Yes. We use professional car care products, including Angelwax tire and trim dressings, and every vehicle gets a fresh set of clean microfiber towels. Towels are never carried from one car to the next, which is what causes the fine swirl marks you see after a cheap wash.
Do you take photos of my car? Yes. We take before and after photos at every wash, from several angles. You'll find them in the Goobii app, ready to share.
Do you clean the spare wheel compartment? No, and that is deliberate on every tier including Glow Absolute. Lifting the boot floor means moving a jack, tools and whatever else is stored under there, and putting it all back exactly as we found it is not something we are willing to promise. We would rather tell you than have you find out.
What happens to the things in my car? On an Absolute we empty your door pockets, clean them, and put every item back exactly where we found it. Loose valuables are best taken with you, as with any service, but nothing gets rearranged or thrown away unless it is clearly rubbish.
What if I am not happy with the wash? Tell us within 24 hours, with photographs if you have them, and we will look at it properly. Our Refund and Cancellation Policy sets out how we handle it.
What if something is damaged? Report it at the time of service or within 24 hours. Our own before and after photographs are the first reference, and your photographs help too. The full position is in our Liability and Damage Disclaimer.
Can I cancel or reschedule? Yes. Move or cancel a booking from the app or by messaging us. The timing rules are in our Refund and Cancellation Policy.
Is Goobii licensed? Yes. Goobii Car Washing LLC is a licensed Dubai company and holds the permits required to do this work. Our team are employed and vetted, not casual labor, and you will know who is coming.
Where do you operate? Across Dubai. The areas page lists every community we currently serve, and the booking page checks your exact address before you pay.
