Goobii Legal
Terms & Conditions
Last updated 23 July 2026
Operated by: Goobii Car Washing LLC ("Goobii", "we", "us", "our")
Tax Registration Number (TRN): 104973441900001
Registered address: WH3, Orbit Way Warehouses, Al Qouz Ind. 1, Dubai, UAE
Customer support: support@goobii.ae · WhatsApp: +971 4 397 1855
Effective date: 20 June 2026 · Version: 1.0
1. Introduction and acceptance
1.1. These Terms & Conditions ("Terms") govern the relationship between you ("you", "the customer") and Goobii Car Washing LLC in respect of our mobile car-cleaning services and our digital channels, namely the website goobii.ae, the Goobii mobile application, and the Goobii WhatsApp assistant ("Jamal") (together, the "Service").
1.2. By creating an account, placing a booking, making a payment, or otherwise using the Service, you confirm that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy, Refund & Cancellation Policy, Subscription & Billing Terms and Liability & Damage Disclaimer, each of which is incorporated into these Terms by reference. Each of these policies is available on our website at goobii.ae/legal. Where you confirm agreement to these Terms at payment (including by ticking a box on the payment page), that agreement extends to the incorporated policies.
1.3. If you do not agree to these Terms, you must not use the Service.
1.4. Electronic contracting. You agree that bookings, confirmations, consents and notices may be made and communicated electronically (including via the app, website, and WhatsApp), and that such electronic records and acceptances are valid, binding and enforceable in accordance with the UAE Electronic Transactions and Trust Services Law (Federal Decree-Law No. 46 of 2021). Your confirmation of a booking constitutes an electronic signature accepting these Terms.
2. Definitions
- "Booking" means a request for a service that has been confirmed by Goobii with an order number.
- "Service tier" means a defined cleaning package (for example Aura, Aura Absolute, Glow, Glow Absolute), with inclusions and prices that vary by vehicle category.
- "Vehicle category" means the classification of the vehicle (for example sedan or SUV) used to determine pricing.
- "Subscription" means a recurring plan as described in the Subscription & Billing Terms.
- "Service area" means the geographic area within which Goobii currently provides the Service.
- "Permitted location" means a location where vehicle washing is lawful and authorised, as set out in clause 5.
3. Eligibility and accounts
3.1. The Service is available only to individuals who are at least 18 years old and have the legal capacity to enter into a binding contract under UAE law.
3.2. You agree to provide accurate, current and complete information and to keep it updated. You are responsible for activity carried out through your account or your verified WhatsApp/mobile number, and any booking or payment made through them is deemed authorised by you.
3.3. You must keep your account credentials and device access secure and notify us promptly of any unauthorised use.
4. The Service, tiers and availability
4.1. Goobii provides on-demand and subscription-based mobile car cleaning delivered to a Permitted Location you specify within the Service Area.
4.2. The inclusions, scope and prices of each Service tier are those displayed to you at the time of booking. Service tiers, features, availability and prices may change at any time; the terms that apply to your Booking are those shown to you at the moment you confirm and pay.
4.3. Goobii does not guarantee uninterrupted availability of any channel (app, website, or Jamal) and may suspend the Service for maintenance, capacity, safety, or operational reasons.
5. Where we operate, access and permissions
5.1. Service Area. Goobii operates only within its published Service Area. We will inform you if your requested location falls outside it.
5.2. Paid RTA / public paid parking — not permitted. Goobii does not wash vehicles located in RTA paid parking zones or any public paid parking. You must provide a Permitted Location, such as private residential or building parking, a private driveway, or other private property where washing is allowed.
5.3. Your responsibility for permissions. You are solely responsible for ensuring that washing is lawful and authorised at the location you provide, including compliance with any building, community, landlord, developer or authority rules. Goobii shall not be liable for any fine, penalty, eviction notice or third-party claim arising from a location you selected at which washing was not permitted.
5.4. Access. You must ensure safe and reasonable access to the vehicle at the agreed time and, where the Service requires it, reasonable provision of water and/or power if requested at booking. If our team cannot access the vehicle or location, or you are not reachable, the visit may be treated as a missed visit under the Refund & Cancellation Policy.
5.5. Interior access for Absolute services. Where you book an Absolute service (which includes an interior clean), you must ensure the vehicle is unlocked or that keys/access are available when our team arrives. If the vehicle is inaccessible and access is not provided within a reasonable time despite our contact attempts, our team may complete the exterior only and depart, and Goobii is under no obligation to compensate for the interior not performed, as set out in the Refund & Cancellation Policy.
5.5. Arrival windows. Any time or arrival window we provide is a good-faith estimate and may be affected by traffic, weather, access conditions and prior jobs. Time is not of the essence.
6. Bookings and confirmation
6.1. Your request becomes a binding Booking only when Goobii issues a confirmation containing an order number. Until then, no contract exists for that service.
6.2. You are responsible for the accuracy of the information you provide (vehicle make/model, category, location, access details and contact number). Inaccurate information may result in delays, failed visits, incorrect pricing, or additional charges.
7. Prices, VAT and payment
7.1. All prices are stated in UAE Dirhams (AED) and, where applicable, are inclusive of Value Added Tax (VAT) at 5%. Goobii is registered for VAT (TRN 104973441900001) and issues a valid tax invoice for each completed service in accordance with the UAE VAT Law (Federal Decree-Law No. 8 of 2017, as amended).
7.2. Payment is collected through our authorised payment service provider using the method shown at checkout. The detailed payment, recurring-billing and invoicing terms are set out in the Subscription & Billing Terms.
7.3. Promotional codes, discounts and store credit are applied as described at checkout and are subject to their stated conditions (including eligibility, non-stacking and expiry). Goobii may introduce, vary or withdraw promotions at any time.
7.4. Recurring billing (subscriptions). If you start a subscription, you expressly authorise Goobii, through its payment provider, to store your payment method and to charge it automatically on a recurring basis at the price and interval shown to you, until you cancel. The full recurring-billing, renewal and cancellation terms are set out in the Subscription & Billing Terms.
8. Your obligations and the vehicle
8.1. You confirm that you are the owner of the vehicle or are duly authorised to arrange its cleaning.
8.2. You must remove valuables and personal items before the wash. Goobii is not responsible for loss of, or damage to, items left in or on the vehicle (see the Liability & Damage Disclaimer).
8.3. You must disclose, before the wash, any pre-existing damage, fragile or loose fittings, aftermarket parts, paint defects, wraps, or sensitive components requiring special care. Damage liability is governed by the Liability & Damage Disclaimer.
8.4. Photographs and video — consent. You acknowledge and agree that, as a standard part of every service, our team takes before-and-after photographs and short videos of your vehicle, for quality control, proof of completion, and the fair resolution of any damage or quality claim. By placing a booking you consent to this. Full details, including how this material is handled and retained, are in clause 11.1a and in our Privacy Policy.
9. Cancellations, missed visits and refunds
9.1. Cancellations, missed visits and refunds are governed by the Refund & Cancellation Policy, which forms part of these Terms and is provided in accordance with the UAE Consumer Protection Law (Federal Law No. 15 of 2020) and its Executive Regulation (Cabinet Decision No. 66 of 2023).
9.2. Cancellations and rescheduling are available through the Goobii app or by messaging Jamal on WhatsApp. Goobii will always try to reschedule a booking or return your value as store credit; however, Goobii reserves the right to charge a cancellation or missed-visit fee (up to the full service price), retain amounts paid, require prepayment or a deposit, and/or suspend or decline service, in particular where a booking is cancelled after our team has been dispatched, a visit is missed, or such conduct is repeated or made in bad faith, as set out in the Refund & Cancellation Policy.
9.3. Where you cancel a booking, amounts paid are returned as Goobii store credit and not as a cash refund to your original payment method, as disclosed at checkout and set out in the Refund & Cancellation Policy.
10. Our right to refuse, suspend or stop a service
Goobii may decline, suspend or stop a service where: (a) the location is unsafe or not permitted (including RTA paid parking); (b) the vehicle's condition makes safe cleaning impractical; (c) there is abusive, threatening or unsafe conduct toward our team; (d) payment fails or fraud is reasonably suspected; (e) you are in breach of these Terms; or (f) continuing would breach any applicable law, regulation, or community rule. Where we decline before commencing for reasons that are not your fault, you will not be charged.
11. Service standard and remedies
11.1. Goobii will perform each Service tier with reasonable skill and care and to the standard described for that tier.
11.1a. Service documentation (photos and video). As a standard part of every service, our team captures before-and-after photographs and short videos of your vehicle. This documentation serves quality control, verifies that the service was performed to standard, records the vehicle's condition at handover, and supports the fair resolution of any damage or quality claim. By placing a booking you consent to this documentation. We capture the vehicle and the immediate working area only, take reasonable care to avoid capturing people, and never use this material for marketing or publication without your separate, explicit consent. Handling and retention are described in our Privacy Policy.
11.2. If the result does not meet the described standard, you may notify us within 24 hours of completion with details and, where possible, photographs. Where appropriate, we will arrange a touch-up, re-wash, partial refund or store credit. These remedies are in addition to, and do not limit, your statutory rights under the UAE Consumer Protection Law.
12. Jamal (automated assistant) and communications
12.1. Jamal is an automated (AI-assisted) assistant that helps you book and manage services. By contacting Goobii on WhatsApp you consent to receiving service-related automated and human messages.
12.2. While Jamal aims to be accurate, automated responses may occasionally contain errors. The binding terms of any Booking are the confirmed order details and price together with these Terms, and not any informal or conversational statement.
12.3. Information about automated processing of your personal data is set out in the Privacy Policy.
13. Intellectual property
The Goobii name, logos, the app, the website, Jamal, and all related text, graphics and software are owned by or licensed to Goobii and are protected by applicable intellectual-property laws. You may not copy, reproduce, modify, distribute or create derivative works without our prior written consent.
14. Acceptable use
You agree not to: (a) use the Service for any unlawful purpose; (b) provide false information or impersonate another person; (c) attempt to gain unauthorised access to, disrupt, or reverse-engineer our systems; (d) misuse promotions, referral codes or store credit; or (e) harass or abuse our team. Breach may result in suspension or termination and may be reported to the competent authorities.
15. Liability
15.1. Goobii's liability in connection with the Service is set out in, and limited by, the Liability & Damage Disclaimer.
15.2. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under UAE law, including liability arising from fraud, gross negligence, or death or personal injury caused by our negligence, or any non-excludable right under the UAE Consumer Protection Law.
16. Indemnity
You agree to indemnify and hold Goobii harmless against losses, claims, fines and reasonable costs arising from: (a) your breach of these Terms; (b) your provision of a location at which washing was not permitted; or (c) your provision of inaccurate information, except to the extent caused by Goobii's own negligence or breach.
17. Force majeure
Goobii is not liable for any delay or failure to perform caused by events beyond its reasonable control, including severe weather, floods, fire, pandemic, governmental action, road or access restrictions, utility failures, strikes, or other force majeure events.
18. Changes to these Terms
Goobii may amend these Terms from time to time. The current version is always available on goobii.ae and on request, and shows its version number and effective date. Material changes will be notified by a reasonable method where practical. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
19. Notices
We may give notices to you via the app, email, SMS or WhatsApp using the contact details associated with your account. You may contact us using the details in clause 23.
20. General
20.1. Assignment. You may not assign or transfer your rights or obligations under these Terms without our consent. We may assign our rights and obligations to a successor or affiliate.
20.2. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be modified to the minimum extent necessary to be enforceable while reflecting its original intent.
20.3. No waiver. A failure or delay by Goobii in exercising any right does not constitute a waiver of that right.
20.4. Entire agreement. These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and Goobii regarding the Service and supersede prior understandings.
20.5. Language. These Terms may be issued in English and Arabic. In the event of any discrepancy or dispute before the UAE courts, the Arabic version shall prevail to the extent required by UAE law.
21. Complaints and consumer protection
If you have a complaint, please contact us first at support@goobii.ae or via WhatsApp so we can seek to resolve it. As a consumer in the UAE, you also have the right to raise a complaint with the competent consumer-protection authorities, including the UAE Ministry of Economy (Consumer Protection) and the Dubai Department of Economy and Tourism.
22. Governing law and jurisdiction
These Terms are governed by the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai. Subject to any non-waivable consumer right to a particular forum, the courts of Dubai, UAE shall have jurisdiction over any dispute arising out of or in connection with these Terms.
23. Contact
Goobii Car Washing LLC
WH3, Orbit Way Warehouses, Al Qouz Ind. 1, Dubai, UAE
Email: support@goobii.ae · WhatsApp: +971 4 397 1855
TRN: 104973441900001