Goobii Legal
Subscription & Billing Terms
Last updated 22 August 2026
Operated by: Goobii Car Washing LLC · TRN: 104973441900001
Effective date: 21 August 2026 · Version: 1.2
These Subscription & Billing Terms ("Billing Terms") apply to all payments made to Goobii and, in particular, to subscription ("plan") customers. They form part of, and should be read with, our Terms & Conditions and Refund & Cancellation Policy, and are provided in accordance with the UAE Consumer Protection Law (Federal Law No. 15 of 2020) and its Executive Regulation (Cabinet Decision No. 66 of 2023), and the UAE Electronic Transactions and Trust Services Law (Federal Decree-Law No. 46 of 2021).
1. Prices, currency and VAT
1.1. All prices are in UAE Dirhams (AED). The price for each Service tier and vehicle category is displayed before you confirm.
1.2. Prices are inclusive of VAT at 5% where applicable. Goobii is VAT-registered (TRN 104973441900001) and issues a valid tax invoice for each completed service under the UAE VAT Law (Federal Decree-Law No. 8 of 2017, as amended).
2. Payment and authorisation
2.1. Payments are processed by our authorised payment service provider (Paymob) using the payment method you select. By confirming payment, you authorise Goobii (through its provider) to charge the amount displayed.
2.2. Goobii does not store your full card details; these are handled securely by the payment service provider.
2.3. By saving a payment method or starting a subscription, you authorise Goobii to store a payment token (card-on-file) with its provider and to charge that method for amounts you have agreed, including recurring subscription charges, in accordance with these Billing Terms. This authorisation is an electronic mandate and remains in effect until you cancel or remove the payment method.
2.4. A subscription requires a payment method kept on file. Because Goobii initiates each renewal, a subscription cannot be started without a card saved for that purpose, and you are asked to agree to this at checkout. One-off bookings are not affected — saving a card for those remains entirely your choice. If you remove the saved card that a subscription depends on, that subscription cannot renew.
2.4. If a payment fails, is declined, or is reversed, Goobii may pause or cancel the affected booking or subscription until payment is resolved.
3. One-off (on-demand) bookings
For single bookings, payment is collected at the time and in the manner shown at checkout. The service is delivered for that booking only and no recurring charge applies.
4. Subscriptions and recurring billing
4.1. What a subscription is. A subscription provides a defined set of washes or service entitlements over a recurring period (for example weekly or monthly) at the price and frequency shown when you subscribe.
4.2. Express consent to recurring billing. When you start a subscription, you expressly agree that Goobii will automatically charge your selected payment method on a recurring basis at the stated price and interval, until you cancel. Before you confirm, we clearly display the recurring price, the billing interval, the renewal basis, and what is included. Your confirmation constitutes your electronic consent to this recurring authorisation.
4.3. Automatic renewal and your renewal date. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. We will charge the then-current applicable price. We will give you advance notice of any change to your subscription price before it takes effect.
- Monthly subscriptions renew on the same date each month — the date on which you first subscribed. If you subscribe on a date that does not exist in a later month (for example the 31st), that month's charge is taken on its last day, and the following month returns to your original date. Your renewal date is always shown in the app.
4.4. Changing your subscription. Subject to availability. An upgrade takes effect immediately and is paid for at the same time. A downgrade is deferred to the end of your current period, and is paid for by you before the new period begins — nothing is charged automatically.
- (a) Upgrades take effect immediately, and are paid at the time of the change. When you move to a higher-priced subscription the change applies at once and a new billing period begins on that date. Your unused washes from the previous subscription are valued at the price per wash you paid for them and credited against the new price; you pay only the remaining difference, at that moment. Your next recurring charge falls one billing interval from the upgrade date.
- (b) Downgrades and frequency reductions take effect from your next billing period. Your current subscription continues unchanged until then, and every wash you have already paid for remains redeemable to the end of the period you paid for. Nothing is charged at the time you make the change. From your next renewal date onwards you are charged the lower price of the subscription you moved to, on your existing authorisation and your existing renewal date. We confirm the change to you when you make it, stating the new price and the date it starts, and you can cancel or change it again at any time before then. Your recurring authorisation is not cancelled, because the amount we charge is set by us at each renewal and a reduction never requires a new authorisation from you.
4.5. Pausing. Where the option is offered, you may pause a subscription for a limited period as described in the app. Pausing suspends future charges and deliveries until you resume.
4.6. Scheduled Plans and Wash Packages. A subscription is provided in one of two forms, shown to you before you subscribe:
- (a) A Scheduled Plan. Your washes are booked in advance on a repeating weekly pattern that you choose. Your Plan renews automatically on your renewal date, and the recurring amount is charged to your saved payment method as described in clause 4.3, so your visits for the new period can be booked without interruption. You are not asked to confirm each renewal — the authorisation you gave when you subscribed covers it. You may cancel at any time before your renewal date under clause 5, and if a renewal payment fails clause 9.1 applies.
- (b) A Wash Package. You purchase a set number of washes at a package price and redeem them whenever you choose within the period, subject to availability. There is no fixed schedule; once the washes are used you may purchase another package immediately.
The form of your subscription is fixed for its duration and does not change on renewal. Additional washes beyond those included in a Scheduled Plan may be purchased separately where offered; such washes are a separate purchase and do not form part of the Plan's included washes.
4.7. Restarting after cancellation. If you cancel and then decide to restart before your paid period has ended, you may do so in the app. Because cancelling ends the recurring authorisation, restarting requires a new payment and a new authorisation — it is not resumed automatically.
Any washes you have not yet used are valued at the price per wash you paid for them and credited against the price of the subscription you are restarting, and you pay only the remaining difference. A new period begins on the date that payment is made, and your renewal date moves accordingly. Where your unused washes cover the full price, no payment is taken.
4.8. Prorated charges and the recurring amount. Where you upgrade, restart or change a subscription, the amount you pay at that moment may be lower than the subscription's normal price, because the value of washes you have already paid for is credited against it. This prorated amount applies to that payment only.
The recurring amount is the subscription's full price, and it is that full amount which will be charged at each renewal. Both figures — what you pay now, and what will be charged at each renewal together with the interval — are displayed to you before you confirm, and your confirmation authorises both.
4.9. The cars and the location covered by your subscription. Your subscription covers the specific car or cars registered to it, up to the number included in your plan, and — for a Scheduled Plan — the location where your washes take place. These are set when you subscribe.
You may change the cars once, and the wash location once, in each billing period, from within the app. This allows for the ordinary changes — you buy a car, you sell one, or you move home — while keeping the subscription tied to the vehicles it was bought for. The allowance resets at each renewal.
A subscription is personal to you and to the cars registered to it. It may not be used to wash vehicles that are not registered to it. Repeatedly rotating different vehicles through a single subscription is a misuse of it, and where we identify this we may suspend or cancel the subscription. If you need more cars covered, add them where your plan allows, or purchase a further subscription.
Moving a single visit is not the same as changing your location. You may move or reschedule an individual wash at any time without affecting the location your plan is booked to, and doing so does not use your allowance.
If you need a change sooner than your next billing period — for example you have sold a car mid-period — message Jamal on WhatsApp and we will make the change for you.
5. Cancelling a subscription
5.1. You may cancel at any time through the Goobii app or by messaging Jamal on WhatsApp.
5.2. Cancelling a subscription does not entitle you to a refund, and Goobii does not offer one. The washes and entitlements you have already paid for remain active and fully redeemable until the end of your current paid period. Any washes still unused at the end of that period expire and do not carry over — this mirrors the way unused washes do not roll over between billing cycles on an active plan. The effect of cancelling is that your subscription is not charged or renewed for the next cycle, and any washes left unused when the current period ends lapse. See the Refund & Cancellation Policy. If you decide to restart before your paid period ends, see clause 4.7 — your unused washes are credited against the restart.
6. Promotions, discounts and store credit
6.1. Promotional codes and discounts are applied as shown at checkout, are subject to eligibility, and generally do not stack with other offers.
6.2. First-order / introductory discounts apply only as described and only to eligible customers and orders.
6.3. Goobii Credit. Credit may be added to your account when a paid booking is cancelled, through a referral, or as a goodwill gesture from us. It appears in your Wallet in the app, showing where each amount came from, and you may apply it at checkout before paying any remaining balance by card.
Each amount of Goobii Credit is valid for 12 months from the date it is added to your account. Any amount still unused after that period may expire. Goobii Credit is non-transferable and has no cash value except as a refund where expressly stated.
6.4. Goobii may introduce, vary or withdraw promotions at any time.
7. Invoices and records
A valid tax invoice is issued for each completed service, showing the amount, the VAT, and Goobii's TRN. Invoices are available in the app or on request, and are retained as required by UAE tax law.
8. Processing costs
Card-processing, gateway and related costs are borne by Goobii and are not added to the price you see. The price displayed at checkout is the total price you pay.
9. Failed payments, disputes and chargebacks
9.1. If a renewal payment fails. We will tell you, and we will retry the charge once every hour for up to 72 hours. Your washes are paused while a renewal is outstanding. If the payment has still not succeeded at the end of that period, the subscription is cancelled and automatic renewal is switched off — nothing further is charged, you are not left owing anything, and you are free to purchase a new subscription in the app at the prices then current. Washes you had already paid for in the period that has ended are not restored, in the same way as any other expired period.
9.1a. Where your bank tells us a card can no longer be used — for example because it has expired or been replaced — we will tell you so you can add another, and we will not keep retrying a card that cannot succeed.
9.2. If you believe a charge is incorrect, please contact us first at support@goobii.ae before initiating a chargeback, so we can investigate and resolve it quickly. Unjustified chargebacks may result in suspension of the Service pending resolution.
10. Changes to these Billing Terms
Goobii may update these Billing Terms from time to time. Material changes, including subscription price changes, will be notified in advance by a reasonable method where practical. Your continued use, or renewal, after the changes take effect constitutes acceptance of the revised Billing Terms; if you do not agree, you may cancel before the change takes effect.
11. Contact
Goobii Car Washing LLC — Billing
Email: support@goobii.ae · WhatsApp: +971 4 397 1855
TRN: 104973441900001